Policies

Clients are seen by appointment (except in cases of emergency). If you make an appointment and are unable to keep it, please call us as soon as possible so that we can use this time for other clients. If you do not give at least 24  hours notice, you will be charged for a late cancellation.

If you have an emergency after hours, please call 911, visit your local emergency room, or call Perry/Cumberland CRISIS at 866.350.HELP.

Your first session is an assessment session. The therapist will discuss your concerns and other pertinent information. You will be given information regarding future services based on the assessment data. Occasionally, it may take two sessions to complete the assessment process.  A diagnosis will be rendered at the conclusion of your first or second visit.  Your insurance company will determine the diagnosis rendered whether the insurance company will pay for the visit.

Our professional clinician will consult with physicians and attorneys as necessary in order to provide comprehensive and coordinated treatment of clients. There may be additional fees for extensive coordination with legal professionals.

We adhere to both federal and state guidelines. Under no circumstances will information regarding clients be released without the client’s full consent in writing. Due to the nature of our services, we are frequently required to provide certain information to insurers, Probation/Parole Departments, and employers. In each of these cases, your rights will be explained.

All client payments are due in full before each session. Fees may be paid by check, cash, or charge card (unless otherwise specified). We accept Visa, American Express, and MasterCard. If payment is not received for services rendered, within  60 days, the balance due can be charged.

In the event that you are seen for SPECIALIZED services, it is customary that a  retainer will be required before services are rendered. If you have any questions about your account status, please contact the office manager.

If your account goes into default, you will be responsible for all collection cost (the current rate increase is 30%), including attorney’s fees plus court costs. Be advised that your confidentiality regarding billing information will automatically be waived.

We will make every effort to respond to or resolve a complaint and/or concern regarding services and treatment. If you have a problem, first discuss it with your therapist. If a discussion with your therapist does not produce a resolution, we ask that you share your concerns with the owners in person, via phone, or through email.